Volume IX · Issue 21Chronos
A retention dossier for eCommerce foundersFree strategy session →

Lead · The lifecycle column

The retention engine
behind 500 brands.

Of recordKlaviyo Master Elite PartnerClutch Global Award WinnerClutch ChampionClutch 4.9-star rating
500+
Happy clients enjoying long-term growth
$400M+
Revenue generated through email, SMS and push campaigns
3,500%
Average client ROI
$220M+
Revenue generated through campaigns alone

Section II

Four channels, one retention engine.

Every channel feeds the next. Email recovers carts that SMS reminded about. Push re-engages list members paid media first surfaced. Compounding by design.

  1. 01

    Email Marketing

    Nurture leads, grow sales and cultivate deeper customer lifetime value through campaign planning to copywriting, design and data-driven refinement.

    • Lifecycle flow build-outs: welcome, browse abandon, abandoned cart, post-purchase, win-back
    • Campaign planning aligned to your launch calendar and inventory
    • On-brand copywriting and design tested against your audience
    • Klaviyo Master Elite Partner: built on Klaviyo, also fluent in Omnisend, Sendlane, Drip
  2. 02

    SMS Marketing

    Reach audiences at key buyer journey points with relevant, timely messaging boasting high open and response rates.

    • List growth via on-site capture + post-checkout opt-in
    • Conversational SMS workflows that respect TCPA + GDPR
    • Cart, browse, and back-in-stock flows triggered in seconds, not hours
  3. 03

    Push Notifications

    Well-timed app and web push notifications placing products where customers see them easily on notifications.

    • Web push for desktop + mobile browser without app install
    • App push when there is a native iOS / Android shell
    • Segment-aware sends so you never push the same offer twice
  4. 04

    Paid Media

    Leverage paid media using data and visual storytelling to drive quality clicks and measurable growth.

    • Meta + Google + TikTok creative + performance management
    • Looped with retention so paid spend builds your list, not just orders
    • Weekly creative refresh against the channels that are actually working

Section III

What founders keep saying.

If you are looking for a team that you can trust, that you can rely on, and that can produce results like no other, I highly recommend that you work with Chronos Agency.
Eric SchechterCo-Founder · Giddyup
We'd been looking for a partner that would take care of the whole process for us. That's been the case for us with Chronos.
Robin WesterlingCEO & Founder · Longvadon
The results have been incredible. I've noticed a tremendous difference in sales from email, 20% and still growing.
Brian PedoneCEO and Founder · Quiet Punch
I love that the email creatives match the website perfectly in terms of color and overall message.
Lukas ZabulisCEO and Founder · Simple Painting

Section IV

By the desk · Joshua Chin, Co-founder & CEO

A founder note, not a pitch deck.

JC · Est. 2017

In 2017 Joshua Chin planted a seed that eventually grew into a team of 80+ retention specialists, now one of the largest and most successful eCommerce email marketing agencies globally.

Chronos knows growth doesn't happen overnight or by accident. It's built on experience, systems, attitudes, and culture. And of course, plenty of grit.

That's how we've become sustainable growth partners for over 400 amazing eCommerce brands. No flashy promises, sudden bursts or lucky wins. Just a relentless pursuit to help your brand take deeper roots and stand the test of time.

Signed, Joshua Chin · Singapore desk

Section V

Questions founders ask before signing.

Retention marketing is the strategic focus on building long-term customer relationships that lead to greater loyalty and repeat purchases. We do that through email, SMS, push, loyalty rewards, remarketing, and tailored promotions.

No pitch slides, no deck. Just the math.

Find out your revenue potential.